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TERMS & CONDITIONS

Terms and conditions - the basics

Last Updated: February 28, 2026

Welcome to Mimi’s Soul Cafe (“Company,” “we,” “our,” or “us”). These Terms & Conditions govern your use of our website located at https://mimissoulcafe.com and any services provided, including online ordering and delivery.

By accessing this website or placing an order, you agree to these Terms.
 

1. Delivery-Only Business Model

Mimi’s Soul Cafe currently operates as a delivery-only food service provider.

We do not maintain a public dine-in or walk-in retail location at this time. All orders must be placed online and delivered to the customer’s designated address within our approved delivery service area.

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We reserve the right to transition to or add a physical location in the future.

Any updates will be reflected on our website.

 

2. Service Area

Orders may only be placed for delivery within our designated delivery radius.

We reserve the right to:

  • Cancel orders placed outside of our service area

  • Adjust delivery zones at any time

  • Refuse delivery to locations deemed unsafe or inaccessible

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3. Online Ordering & Order Acceptance

All orders are subject to:

  • Availability of menu items

  • Confirmation of payment

  • Acceptance by Mimi’s Soul Cafe

We reserve the right to refuse or cancel an order at our discretion, including but not limited to:

  • Suspected fraud

  • Incorrect pricing

  • Supply shortages

  • Operational limitations

If we cancel your order after payment has been processed, a refund will be issued to the original payment method.

 

4. Delivery Policy

 

Delivery Timing

Delivery times are estimates and are not guaranteed. Delays may occur due to traffic, weather, volume of orders, or unforeseen circumstances.

Customer Responsibility

Customers must:

  • Provide accurate delivery information

  • Ensure someone is available to receive the order

  • Provide clear entry instructions (gate codes, apartment numbers, etc.)

If delivery cannot be completed due to incorrect or incomplete information, the order may be considered fulfilled and non-refundable.

Transfer of Responsibility

Food safety and temperature responsibility transfers to the customer upon successful delivery.

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5. Pricing & Payment

All prices are listed in U.S. dollars and are subject to change without notice.

Payment must be completed at the time of ordering using approved online payment methods. We do not accept cash at delivery unless explicitly stated.
 

We are not responsible for payment processing errors caused by third-party platforms.

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6. Refunds & Order Issues

Due to the perishable nature of food:

  • Orders are generally non-refundable once prepared and delivered.

  • If there is an issue with your order (missing item, incorrect item, quality concern), you must notify us within 24 hours of delivery.

  • Refunds, credits, or replacements are issued at our discretion.

Photographic evidence may be requested for quality-related claims.

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7. Food Allergies & Dietary Notice

Our kitchen handles common allergens including:

  • Milk

  • Eggs

  • Wheat

  • Soy

  • Peanuts

  • Tree nuts

  • Fish

  • Shellfish

While precautions are taken, we cannot guarantee a completely allergen-free environment. Customers with severe allergies order at their own discretion.

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8. Intellectual Property

All website content, branding, menu descriptions, logos, and photography are the property of Mimi’s Soul Cafe and may not be copied or used without written permission.

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9. Limitation of Liability

To the fullest extent permitted by Michigan law, Mimi’s Soul Cafe shall not be liable for:

  • Indirect or consequential damages

  • Delivery delays outside of our control

  • Website interruptions or technical errors

Your use of this website is at your own risk.

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10. Future Expansion

Mimi’s Soul Cafe reserves the right to expand services, including opening a physical location, offering pickup options, catering, or third-party delivery partnerships. Updated policies will be reflected on the website at that time.

11. Governing Law

These Terms are governed by the laws of the State of Michigan.

12. Contact Information

Mimi’s Soul Cafe
Phone: 313-856-6748
Email: mimissoulcafe@gmail.com

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